UK Shipping
FREE standard tracked shipping on all UK orders over £75. For orders under £75, standard tracked delivery is from £3.49 (approx. 3–5 working days), express tracked from £4.49 (approx. 1–2 working days), and premium next-day options are available at checkout. UK shipping covers England, Wales, Scotland and Northern Ireland.

For full details of all services, countries, prices and delivery times, please see our full Shipping Policy page.

This policy applies only to purchases made on shoesupplier.co.uk. Items must be returned in original, resellable condition with tags and packaging.

How to Return
Request a return through your online account within 30 days of receipt. Once approved, follow the email instructions and return using a tracked service (postage at your cost) within 14 days of making the request. Do not attach labels directly to shoe/boot boxes.

Store Returns
Some items may be returned to a Rugby Heaven store with advance notice and printed proof of purchase. Stores cannot issue refunds; they only confirm receipt for our returns team.

Refunds
Contact us within 30 days of receiving your order if you need a refund. Items must be returned within a further 14 days. Refunds are processed within 14 days of receiving your return.

Free Gifts & Offers
Refunds require all promotional items to be returned. Exchanges for size require only the size-exchange item; exchanges for different items require all offer items returned.

ShopPay / Klarna
Refunds are issued back to your Clearpay or Klarna account. These orders cannot be returned in stores.

Gift Vouchers / Credit Notes
Refunds are returned to the original voucher or credit note.

Faulty Goods
Contact us before returning faulty items. If a manufacturing fault is confirmed, refunds or replacements will follow Consumer Rights Act 2015 guidelines.

This policy does not affect your statutory rights.

View Full Returns Policy

Payment Methods
We accept all major debit and credit cards, Shop Pay, PayPal, Apple Pay, Google Pay, Klarna and Clearpay. All payments are processed securely at checkout.

Payment Security
Our checkout uses industry-standard encryption and secure payment gateways to help protect your details. We do not store your full card information on our systems.

Privacy & Marketing
We will not sell, trade or rent your personal details to third parties. If you sign up for our email or marketing list, we will use your information (such as name and email address) to send you news, offers and updates in line with applicable data protection laws. You can unsubscribe at any time via the links in our emails.

For more information on how we handle your data, please refer to our full Privacy Policy.